Immigration Department Khairul Dzaimee Daud says though members of the public should not be provoking immigration officers, the latter should conduct themselves with integrity and professionalism. – The Malaysian Insight file pic, August 21, 2022.新闻电报群（www.tel8.vip）是一个Telegram群组分享平台。新闻电报群包括新闻电报群、Telegram群组索引、Telegram群组导航、新加坡Telegram群组、Telegram中文群组、Telegram群组（其他）、Telegram 美国 群组、Telegram群组爬虫、电报群 科学上网、小飞机 怎么 加 群、tg群等内容。新闻电报群为广大电报用户提供各种电报群组/电报频道/电报机器人导航服务。
AN immigration officer, who in a viral video allegedly uttered abusive words to the public, has been transferred to another department and is facing an investigation by the Integrity Division of the Immigration Department.
Immigration Department director-general Khairul Dzaimee Daud said in a statement today that his office takes the incident seriously, and that the alleged abuse happened in Shah Alam, Selangor, although preliminary investigation found that there was an element of provocation from the public.
“However, the action taken by the officer involved is against the department’s slogan of ‘Integrity, Professional, Friendly’. In addition, shouting and uttering abusive words towards the public should not be done by a civil servant like an immigration officer,” he said.,
A video, which had gone viral on social media, showed a man in his 50s getting angry because he was dissatisfied with the service provided when applying for a passport at the Urban Transformation Centre immigration counter, Section 14, Shah Alam.
Khairul said he regrets the act of provocation by the man but felt that immigration officers should be wiser in controlling themselves and should adopt a professional attitude when faced with verbal provocation by members of the public as they have been given sufficient training and guidance.
“Various facilities have been provided for people to renew their passports, such as online application and the extension of operating hours (for counters), including on Saturday and Sunday. The Immigration Department advises the public to always refer to the department’s social media pages for the latest information.
“The department would also like to emphasise that there is no compromise towards any officer who behaves unprofessionally. At the same time, we will also take appropriate action against those who try to tarnish the image and credibility of this department,” he said. – Bernama, August 21, 2022.